Refund policy

Return & Refund Policy

Last Updated: 02/06/2026

At Tendskart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 5 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, manuals, and promotional items.

  • Not show signs of damage caused by misuse, negligence, or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 5 days of receiving their order.

To initiate a return, please contact us at:

Email: pathka4@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

Our support team will review your request and provide further instructions.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 78 hours of delivery.

To help us process your claim quickly, please provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging

  • Description of the issue

After verification, we may offer:

  • A replacement product

  • An exchange

  • A full refund

depending on product availability and the nature of the issue.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refund processing may take [5-10 Business Days] after approval.

  • The actual crediting time may vary depending on your bank, payment provider, or card issuer.

Shipping fees, if any, may not be refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect items received

  • Size or variant issues (where applicable)

Exchange requests must be submitted within 5 days of delivery.

If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Personal care products

  • Hygiene-related products

  • Customized or personalized items

  • Gift cards

  • Digital products or downloadable content

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products damaged due to customer misuse

Additional product-specific restrictions may apply and will be mentioned on the product page where applicable.

7. Return Shipping Costs

If the Return is Due to:

Our Error

(Incorrect, defective, or damaged item)

  • Tendskart will bear the return shipping cost.

  • We may arrange pickup or reimburse reasonable return shipping charges.

Customer Preference

(Change of mind, wrong selection, no longer needed, etc.)

  • The customer may be responsible for return shipping costs.

  • Original shipping charges, if any, may not be refunded.

Return shipping charges are non-refundable unless otherwise specified.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and the order will fall under the return policy instead.

For cancellation requests, contact us immediately at:

Email: pathka4@gmail.com

9. Refund Exceptions

Refunds may be denied if:

  • The returned product is damaged after delivery due to customer handling.

  • The item is returned incomplete or missing parts.

  • The product does not meet return eligibility requirements.

  • Fraudulent or abusive return activity is detected.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Tendskart

Email: pathka4@gmail.com

Phone: 8210337764

Business Address: [Your Business Address]

We are committed to resolving concerns fairly and ensuring a positive shopping experience for every customer.

Thank you for shopping with Tendskart. We appreciate your trust and look forward to serving you again.